FAQ

Need Help?

If you have an issue or question that requires assistance, you can contact our Customer Service representative at hautestylemy@gmail.com

Frequently Asked Quesiton

1. Are your products authentic/original?

Yes, all products sold at Authentic Room are 100% brand new, original & authentic. We do not sell fake/imitation/AAA products.

2. Are your products ready stock or pre-order?

All our products are ready stock and ship from Malaysia.

3. Where is your products come from?

All our products are origin from USA.

4. Are your products brand new and do you sell second hand/used products?

we sell only brand-new products and we do not deal with second hand/used products.

5. How to check your product authenticity?

Check authenticity of the product is a complicated procedure, we advise you to purchase from reputable company like us which is established branded bag business on a long-time basis selling only branded original bags. Thus, we provide 100% money back guarantee on our products sold online.

6. How long is your company been operating?

We have established in year 2015 and we have more than 9 years of experience in selling authentic products.

7. Is your company a legally registered company?

Yes, we are SSM registered company since year 2015.

Order

1. If I purchase today, how long wil it take to process my order?

We need 1 working day to process your order.

2. How long will it take to get my package?

it takes 2-3 working days to reach you (Peninsular Malaysia) and for East
Malaysia, it normally takes about 5 working days but subject the third-party
delivery

3. How much is the shipping cost?

We provide FREE shipping across Malaysia.

4. How do you ship the order product(s)?

All items are wrapped using bubble wrap and packed in double layer box. We will make sure that all products reaching you at 100% perfect conditions.

Payment Information

1. What are the accepted payment methods?

We accept all major credit cards and debit cards(issued in Malaysia), FPX, e-Wallet, instalment payment plans and buy now pay later. International cards are not accepted

2. Is my payment secure?

Yes the payment is 100% secured, we are using third-party payment gateways which certified by Bank Negara to process your payments. We do not store your credit card or banking information during or after the transaction.